New House Rules
For the foreseeable future, while Coronavirus is an evolving situation in the UK, this is how we will act at Kirkwood – Real Farm Holidays.
Our main aim is to keep you (and all others, including our team) as safe as possible while using, and enjoying, our real farm holiday accommodation and farm experiences.
The advantage of holiday homes over hotels is that guests have a whole house exclusively. Added to that, we are fortunate to live in an unpopulated part of the UK; and our houses, being on a farm, are isolated. We can restrict access to our farm by strangers, so the whole farm should be virus free.
ALL BOOKINGS WILL BE FOR A MINIMUM OF 1 WEEK and a PRICE OF 1 WEEK.
Even if the Agency indicates that you can have accommodation for 2 or 3 days, your actual booking will for a week of 6 days, starting on Monday at 4pm and departing on Sunday. Guests are very welcome to arrive whenever they like after Monday 4pm, so if guests want to come just for a weekend that is fine….tell us and arrive Thursday or Friday and depart on Sunday.
We need nearly all of Sunday, and most of Monday, to deep clean the accommodation and this also ensures that there are around 30 hours (at least a day) after guests depart and before new arrivals. This is a belt and braces approach to safety… in the remote possibility that disinfecting was to miss the smallest bit of virus, it would be off humans for over 24 hours. So infection is almost impossible.
Even if the prices shown are for less than a week, the price to be paid will be for a full week.
Three of our houses (Dalton Green farmhouse, South Lodge and West Lodge) are totally detached, several hundred yards from the nearest other building. The other 5 cottages are at our courtyard which may be taken by one party as a block booking. On other occasions, when different parties are occupying, even though the houses are separate, we ask guests to co-operate in our aim to keep social distancing and safe. The communal rooms, such as games room and laundry room, must be occupied by only one party at a time and we ask guests to clean/disinfect before and after use.
We ask to be re-assured, a day before people arrival, that all guests are showing no symptoms. We request anyone who develops symptoms while staying at Kirkwood to notify us immediately, to self isolate, and possibly to depart early, depending on the severity of symptoms and distance to travel.
Deliveries of food/ supplies can be arranged to your house by supermarkets but it needs to be booked early. Asda (Carlisle), Tesco (Lockerbie) or Morrisons (Dumfries) are the main options.
In normal circumstances if we ask to cancel, we refund 100%. If a guest asks to cancel we give no refunds because we have lost the booking. In coronavirus the Government are the ones cancelling so we are offering to share the cost 50%:50% if insurance can not cover the full loss. Any payment you make – deposits or full sums – we will refund 50% if coronavirus is the cause and insurance does not cover.